Kavio CRM Data Deletion Instructions
This page meets the "Data Deletion Instructions URL" requirement of Meta Platforms, TikTok and data protection legislation (LGPD/GDPR).
How to Request Deletion of Your Data
Option 1: By Email
Send an email to [email protected] with:
- Subject: "Data Deletion Request"
- Your full name
- Email or identifier associated with the account
- If applicable: the Instagram/Facebook/TikTok username whose data should be removed
Option 2: Through the Dashboard
If you are a Kavio CRM customer, go to Settings > Privacy > Delete my account. The action is irreversible after confirmation.
Option 3: Through Facebook/Instagram
If you revoked Kavio CRM authorization in Facebook/Instagram app settings, your data is automatically marked for deletion within 30 days. To revoke:
- Go to Facebook > Settings > Apps and Websites
- Find "Kavio CRM"
- Click "Remove"
Response Time
We handle requests within 15 calendar days (LGPD Article 19). You will receive confirmation by email when deletion is complete.
What Is Deleted
- Registration data (name, email, phone)
- Stored conversations
- Imported contacts and leads
- Access tokens for connected channels
- Usage history and personal logs
What May Be Retained
To meet legal obligations (fiscal, tax or judicial), we may retain some data for up to 5 years in a segregated environment, without active use. Details are in the Privacy Policy.
Confirmation
Once deletion is complete, we send a unique confirmation code. Keep this code: it proves deletion to the source platforms (Meta, TikTok).
Questions
DPO contact: [email protected]